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Girl mails letters that haven’t arrived months later

CHICAGO (CBS) — There’s that outdated cliché – third time’s a allure.

However typically, there’s one other extra discouraging cliché that applies – it’s one, two, three strikes you’re out on the outdated ball recreation. That’s the idiom that one Chicago lady feels is extra relevant proper now with regards to her state of affairs with the mail.

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Tracy Reed-Bowers mailed not one, not two, however three licensed letters from the identical Chicago Publish Workplace. Now, she is popping to CBS 2’s Lauren Victory for solutions, following months of postal frustration.

“Nobody can clarify to me what occurred to my letters,” Reed-Bowers mentioned. “I don’t know what to do.

Reed-Bowers is a spouse, mom, and important employee. And for the needs of our story, she is a Publish Workplace buyer.

“These letters have been time-sensitive,” Reed-Bowers mentioned.

Let’s rewind to March.

At the moment, Reed-Bowers introduced an envelope to a Publish Workplace on South Ashland Avenue. In response to postal monitoring data, it then went to a distribution heart in Bedford Park, after which then to a Chicago distribution heart.

The final entry indicated that it was nonetheless on the way in which – going again to March 28, some 5 months in the past.

“What occurs to them? You realize they only find yourself floating round someplace,” Reed-Bowers mentioned. “The place’s my letter?”

Reed-Bowers opened an investigation with the Publish Workplace. There have been no solutions.

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She then mailed two extra licensed letters, from the identical Ashland Avenue Publish Workplace, in July. She ended up with related monitoring – bouncing round from postal place to postal place – however the internet impact was the identical. They weren’t arriving the place they belonged.

“The Postal Service shouldn’t be dependable,” Reed-Bowers mentioned. “I imply, you would possibly as effectively do the Pony Categorical they did again within the day.”

All three of these letters are associated to client points Reed-Bowers tried to resolve with out going to small claims court docket. One was for $1,400 in harm to her automotive from a tow truck, whereas the opposite was a $500 deposit to an occasions heart for a household reunion canceled by COVID.

“I can’t hold mailing letters and crossing my fingers hoping that it will get there,” Reed-Bowers mentioned.

The excellent news is that Reed-Bowers’ household had their reunion outside not too long ago, safely. However the mail meltdown means any probability of getting her a refund has been delayed.

And even when the verify have been within the mail, Bowers mentioned: “I’m very disenchanted, very disenchanted. That is an establishment that folks depend on each single day, and we want this there. It’s very important in our lives.”

So now, Reed-Bowers’ day in court docket is delayed thanks to a few letters – licensed to be in By no means-Neverland.

A postal spokesperson supplied a remark to us, which presents no rationalization for what occurred, nor the way it occurred, nor steps being taken to forestall this from taking place once more.

The assertion additionally mentioned Reed-Bowers can request a refund, regardless that postal staff advised her they don’t problem refunds.

Right here is the complete assertion:

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“We apologize for any inconvenience this has induced the shopper. There are processing scans of all of three items at crops however not another data. The shopper in the event that they haven’t already performed so, can go to and submit the knowledge for ‘lacking mail.’ That is below ‘assist’ on the prime of the web page. The shopper may also request a refund additionally discovered below ‘assist’ on They’ll additionally contact our Client Affairs workplace at 312-983-8403.”


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