Southwest Airways, going through a possible picket by frontline employees, apologized to all employees on Friday concerning the grueling schedule over the summer time.
The Dallas-based provider mentioned it is going to ponder schedule adjustments for this fall.
Unions for a lot of employees have complained about Southwest’s mismanagement, low staffing and scheduling points, saying the provider is “severely understaffed,” forcing staff to commonly work the utmost variety of hours permitted by federal regulation.
One other drawback being reported is that when flight crews arrive at their locations, there may be little to no lodge or meals availability, with many staff complaining they can’t attain the corporate for assist.
Southwest promised to handle the problems, which began with a rise in flights earlier this spring to match the shocking demand for a return to journey from the general public.
The rise in bookings was a welcome change in comparison with “a 12 months in the past, however we have now to be sincere with ourselves: it’s additionally taken a toll on our operation and put a big pressure on all of you. And for that, I’m sincerely sorry,” wrote COO Mike Van de Ven in a workers word, which was seen by CNBC.
Southwest had a 64 % on-time arrival price between June 1 and August 18, decrease than American, Delta and United, based on information from Cirium.
Van de Ven mentioned the provider is “persevering with to judge our fourth quarter flight schedules, and we’re taking a critical have a look at flight ranges to make sure that our flying aligns with the staffing wanted to function inside this extra sophisticated COVID atmosphere.”