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Royal Caribbean Apologizes for Tour Pricing Glitch

Ultimately, that is only a enterprise. And companies do not give away merchandise without spending a dime.

Give Royal Caribbean credit score for making an attempt to rapidly proper a incorrect. With “credit score” being the key phrase right here.


In what seems to be a rising drawback, Royal Caribbean suffered one other pc glitch wherein it supplied an tour at a worth that was far under what it actually value.

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In keeping with CruiseHive, it wasn’t egregious quite only a mistake. Earlier this month, the cruise line listed a preferred shore tour to the Atlantis Aquaventure Waterpark within the Bahamas for simply $64.99. Naturally, individuals jumped at it.

When ships name in Nassau, many passengers prefer to spend the day at Atlantis and the water park because it affords eating, actions and seashore time. In actuality, the tour value $249.99.

It was a pc glitch and the cruise firm rapidly atoned for it.

In fact, passengers had been upset that the cruise line didn’t honor the error. But it surely’s sort of exhausting to take action with that deep low cost. It clearly was a mistake. To make it proper, Royal Caribbean supplied a full refund of the $64.99 in addition to a $50 onboard credit score.

In a letter to passengers who purchased the tour on the unique worth, Aurora Yera-Rodrigues of Visitor Expertise factors out that “not too long ago, there have been a collection of system glitches that uploaded incorrect info onto our system, together with pricing for our Atlantis Aquaventure Waterpark tour. Our groups labored diligently to resolve the problems and so they now replicate appropriately in My Royal Cruise.”

Critics had been fast to level out that Royal Caribbean did elevate the worth of the tour to $309. Earlier this yr, the cruise line did have an analogous pc glitch and apologized to passengers for a misguided textual content message.

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