J.D. Energy has launched its 2021 North America Airport Satisfaction Study, revealing that total traveler satisfaction with North American airports reached a file excessive within the early a part of the yr (July 2020 to January 2021). Nevertheless, as passenger volumes improve and airports wrestle to fight the continuing labor scarcity caused by the COVID-19 pandemic, newer satisfaction scores (January 2021 to July 2021) present a decline in buyer satisfaction.
Now in its 16th yr, the examine checked out greater than 13,000 survey responses from U.S. and Canadian vacationers from August 2020 via July 2021. J.D. Energy analyzed each mega airports (33 million or extra passengers per yr) and huge airports (10 to 32.9 million passengers per yr) based mostly on six key components of passenger satisfaction, together with terminal services; airport arrival/departure; baggage declare; safety examine; check-in/baggage examine; and meals, beverage and retail. Medium airports (4.5 to 9.9 million passengers per yr) weren’t eligible for 2021 because of diminished passenger volumes. Here is a take a look at the airports that fared the perfect for traveler satisfaction in 2021.
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