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Crystal Providing Cruise Credit to Visitors Impacted by Former Possession

Crystal has introduced a particular initiative for vacationers and journey advisors who had been financially impacted by Crystal Cruises’ former possession following its monetary collapse.

Created in partnership with A&Ok Journey Group—the brand new homeowners of Crystal and its two ships Crystal Serenity and Crystal Symphony—the plan is being referred to as the “Distinctive Initiative” and permits eligible former Crystal friends who maintain a verified declare within the Crystal Cruises LLC case to use for a credit score to make use of in direction of future Crystal voyages on board both of the aforementioned ships.


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To qualify, friends should have filed a sound declare within the Crystal Cruises LLC case for quantities owed associated to cruises onboard Crystal Symphony and Crystal Serenity that had been canceled. In the meantime, the quantity of the credit score will likely be restricted to the excellent balances owed to the visitor minus any funds which have already been refunded by way of the insolvency proceedings. The credit score can even be break up into 5 installments to be utilized towards 5 future bookings.

Lastly, the primary reserving have to be made by July 1, 2023, and the credit score have to be put in direction of voyages departing on or earlier than December 31, 2025.

“This Initiative is a plan we’ve been engaged on since we acquired Crystal as it’ll profit our most loyal clients. This isn’t one thing we had been legally obliged to do,” Manfredi Lefebvre d’Ovidio, Co-Chairman of A&Ok Journey Group and of Crystal, stated in an announcement. “Nevertheless, we imagine that being Distinctive means doing what’s surprising, uncommon, and unprecedented. We’re selecting to assist former friends and journey brokers recuperate their cash and hope we will deal with returning to service, the distinctive crew and onboard service that has made Crystal an award-winning cruise line for 3 a long time.”

“What Crystal has determined to do with this gesture is outstanding partly as a result of they’d no obligation to do it, however largely as a result of it provides clients one other different to recuperate funds misplaced within the shutdown,” added Mark Healy, Government Vice President of Moecker Associates. “We’re additionally working to research all of the claims we obtained and imagine that by the tip of the summer time, we will likely be able to launch the primary reimbursements.”

Crystal Serenity’s inaugural crusing from Marseille will depart July 31, 2023, whereas Crystal Symphony will set sail on September 1, 2023, from Athens. Scheduled voyages will go to the Mediterranean, Northern Europe, Canada and New England, Alaska, the Caribbean, the Panama Canal, the Center East, Asia, Australia and New Zealand.

Particular phrases and circumstances of the Distinctive Initiative together with FAQs might be discovered on Crystal’s web site.

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