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Amadeus trials auto bag drops at Heathrow airport

Amadeus touchless bag drop know-how is being trialled at Heathrow.

The system makes use of proximity sensors to permit passengers to check-in their baggage with out touching the screens on the kiosks.

The brand new contactless expertise has initially been put in on six auto bag drop items offered by ICM Airport Technics, an Amadeus firm.

The trial means passengers utilizing any of the trial items can drop their baggage “rapidly, safely and simply”.

The Amadeus contactless resolution sees an infra-red proximity sensor put in alongside the highest fringe of the bag drop display screen, which detects the passenger’s finger so far as three cm from the display screen floor.


This permits passengers to work together with the bag drop unit as standard however with out the necessity to bodily contact the display screen.

Heathrow course of enchancment director, Mark Burgess, stated: “We’re getting ready to welcome again extra travellers, by searching for new and modern applied sciences that may assist to make sure the passenger expertise stays protected and environment friendly in a post-Covid-19 world.

“That’s why we’re delighted to be working with Amadeus to trial these touchless self-service bag drop items.”

ICM Airport Technics, which turned a part of Amadeus in 2019, has provided greater than 270 auto bag drop items to Heathrow since 2016 as the only accomplice for self-service bag drop, that are shared by 30 airways, so passengers can select to simply drop luggage with out help from an agent.

Over 5 million luggage had been dropped by passengers utilizing this resolution throughout 2019, with the self-service course of taking lower than 60 seconds on common.


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