Rocío Blázquez, Senior Regional Gross sales Supervisor in the US and Canada, explains to TravelPulse the methods and applications that the airline implements to consolidate itself as a frontrunner within the transport of passengers from North America to Mexico.
What’s Aeromexico’s place within the U.S. and Canadian markets after the pandemic?
At Aeromexico, we’re dedicated to increasing our connectivity community between Mexico and the US, and Canada; we presently provide 252 routes in these markets, with the very best fleet, service, and trade security requirements. The USA is our largest worldwide market, with greater than 1,000,000 passengers carried from January to April 2023. In Could, we opened our route from Houston, Texas, to Felipe Worldwide Airport Angeles, which grew to become the primary flight to the US from that airport.
In Canada, we have now exceeded the degrees of passengers transported in the identical interval in comparison with 2019. These figures replicate the restoration of Aeromexico in each markets.
How does the Delta alliance profit U.S. and Canadian passengers?
Because of the cross-border alliance between Delta Air Traces and Aeromexico, we function a complete of 44 routes between Mexico and the US, which has led to the development of service and elevated connectivity effectivity by way of 300,000 flights, positively impacting greater than 37 million clients since its launch, with the signing of this joint settlement collaboration in 2017.
What expertise have you ever applied for the good thing about clients?
We’re dedicated to offering an more and more personalised expertise. Our digital ecosystem permits clients to handle numerous procedures by their very own account, with out contacting an agent or arriving on the airport:
- Digital ecosystem: web site, cellular app, digital kiosks, Aerobot for WhatsApp and Fb Messenger
- Functionalities: reserving itineraries, check-in, ancillary providers, flight change administration
- Baggage monitoring by way of WhatsApp and Free Messaging on board at chosen units
We are going to proceed to innovate to allow extra options to fulfill the wants of our clients. For our enterprise companions and journey companies, we have now developed the webpage aeromexicobusiness.com, which is consistently evolving and permits them to self-manage adjustments of every kind because of the technological innovation integrated.
Rocío Blázquez, Senior Regional Gross sales Supervisor in the US and Canada. (Picture Credit score: Aeromexico)
What’s the circulation of flights with the US and Canada?
From Delta-operated hubs and Aeromexico hubs (MEX, MTY and GDL) we have now a median of 450 flights per week to the US. To Canada we have now 14 flights per week to every of the next locations: Vancouver and Toronto.
What are your sustainability objectives?
Proceed to work in the direction of reaching emission neutralization in our operations by way of initiatives akin to:
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Enhancements in waste and water administration in working facilities
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Enhance our voluntary CO2 offsetting program when flying (Volar Verde)
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That 10% of aviation gas will probably be SAF by 2030, in keeping with the Clear Skies for Tomorrow initiative of the World Financial Discussion board, of which Aeromexico is a component
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Promote the manufacturing and use of Sustainable Aviation Gasoline (SAF), akin to a part of the worldwide trade’s dedication to net-zero emissions in 2050, of which Aeromexico is a component
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Proceed to strengthen our operation beneath the best tips in governance
- Proceed our work in help of weak communities
What plans do you might have for the growth and modernization of your fleet?
We now have the biggest fleet in nearly 90 years of historical past (additionally essentially the most strong of Mexico); in Could, we have now 152 groups. We just lately celebrated the arrival of our Boeing 787 Dreamliner #20 and the 737 MAX #50. As well as, we are the fourth operator on this planet with the biggest fleet of B737 MAX; on the finish of this yr, we count on to have 55 groups of this mannequin.
Our fleet is made up of contemporary, environment friendly, and environmentally pleasant gear with a median age of seven.5 years, making it one of many youngest fleets in Latin America. The brand new fleet permits us to scale back CO2 emissions by 25 %.
What buyer profiles do you might have in North America?
We determine numerous profiles relying on the vacation spot and season. For instance, there’s a very excessive demand for household journey, and enterprise journey continues to extend, as does the development in sustainable journey and ecotourism.
What distinguishes Aeromexico’s service, making it a frontrunner in passenger transport in the US and Canada?
Our fleet contains fashionable, environment friendly, and environmentally pleasant gear. We’re the fourth operator on this planet with the biggest fleet of B737 MAX. Our home flight community is essentially the most strong in Mexico, working at 47 locations.
Our cross-border alliance between Delta Airways and Aeromexico has resulted within the enchancment of service and route growth. And indubitably, our service on board, with the excellence and the Mexican heat is a differentiator from the competitors.
What do your loyalty applications provide?
In 2022 our loyalty program (previously Membership Premier) returned utterly to Aeromexico and we determined to renovate it, now is named Aeromexico Rewards. This evolution is extra centered on motivating journey experiences, and can permit us to provide companions a less complicated and extra rewarding program. Members can discover extra advantages, for instance, with Aeromexico Rewards factors by no means expire.
Redemption costs to most of the hottest locations dropped, now the members of this system will have the ability to tour Mexico from 10,000 Factors in a method journeys within the low season, when earlier than it was from 14,000. As well as, factors could also be redeemed for journey dietary supplements akin to checked baggage, seat allocation, Vuela Verde (Inexperienced Fly) and extra. It additionally simplified the digital expertise, enabling companions to do extra by way of aeromexico.com within the cellular app.
How do you combine your staff into social applications?
We combine our companions into our social applications by way of our volunteer program and awareness-raising on points such because the prevention of human trafficking, range, fairness, inclusion, and many others. The involvement of our collaborators is crucial to reaching a constructive affect within the communities the place we function.
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