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Nationwide Rail launches new WhatsApp journey service

UK rail passengers returning after the summer season holidays can now entry customised real-time journey data for his or her journeys by WhatsApp.

The launch of ‘Alert me by WhatsApp’ by Nationwide Rail Enquiries marks a change in passenger communications by delivering personalised journey data immediately by the channels individuals use probably the most.

Rail passengers can now opt-in to obtain personalised journey data generated utilizing revolutionary AI-based information expertise developed by British firm Zipabout and despatched proactively by way of WhatsApp.

Updates embrace real-time particulars of delays, disruption and different journey routes.

Rail passengers can entry the brand new service by planning their journey utilizing the Nationwide Rail Enquiries web site and clicking ‘Maintain me up to date by WhatsApp’.


Nationwide Rail has despatched virtually three million personalised journey updates to passengers as a part of its safer journey pledge throughout the pandemic.

The updates embrace busyness alerts which might be primarily based on distinctive forecast demand information, disruption data and different journey routes.

Jacqueline Starr, chief govt of the Rail Supply Group (RDG), the corporate that manages Nationwide Rail on behalf of the rail trade, stated: “As individuals working from residence start commuting to their administrative center once more, we need to guarantee they’re in a position to journey with confidence, which is why we’re offering passengers entry to personalised journey data by way of the channels they use probably the most.”


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