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Singapore financial institution faces regulatory motion over ‘unacceptable’ digital service outage

Singapore financial institution DBS’ second main on-line service outage in simply over a 12 months is “unacceptable” and indicative of its failure to make sure system availability. 

It now faces supervisory actions from business regulator, Financial Authority of Singapore (MAS), which mentioned it positioned nice emphasis on the reliability of banks’ crucial IT techniques. 

DBS on Wednesday morning mentioned through its Fb web page that entry to its digital companies, together with its cell fee app PayLah, was unavailable. The financial institution mentioned its techniques have been “safe and uncompromised”, however gave no particulars on what brought about the disruption in its preliminary and subsequent updates because the outage endured all through the day. 

Some prospects reported being requested to reset their PIN after they tried to log into their accounts, prompting issues of a rip-off. One buyer mentioned DBS ought to have posted a service notification on its login web page and disabled all login makes an attempt to ease such issues. 

The financial institution’s on-line companies have been restored within the night, about 10 hours after they went down. 

Noting that the most recent incident got here a 12 months after an identical service outage in November 2021, MAS mentioned DBS had “fallen quick” of the regulator’s expectations to make sure excessive system availability and swift restoration of its IT techniques. 

The financial institution had been instructed to run a full investigation so the foundation explanation for the disruption could possibly be recognized, MAS mentioned, including that it will take supervisory actions as soon as the required details have been established.

DBS’ November 2021 service outage lasted two days and was brought on by an issue with the financial institution’s entry management servers, leading to prospects’ lack of ability to log into their account. For the disruption, MAS had imposed on the financial institution an extra regulatory capital requirement totalling SG$930 million.

Singapore in recent times has applied tighter pointers for the monetary sector, as a part of efforts to spice up the cyber resilience of the nation’s crucial data infrastructures. These embody expertise danger administration processes, corresponding to having “robust oversight” of partnerships with third-party service suppliers to make sure information confidentiality in addition to safety controls and stress checks.


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