Customers are more and more reporting problems with their Nest safety cameras going offline in what appears to be a bug affecting the entry to the reside feed. Video recording appears to be working for these customers, implying that historical past is not affected.
This comes after the newest software program replace to model 1.67 from the earlier 1.65, which already had customers reporting points with washed out colours of their video feed.
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Based on 9to5Google and on-line boards, Google Residence customers have reported that, whereas the cameras seem offline within the Google Residence app, the Nest cams proceed to seize video as evidenced by accessible video historical past. The reside feed appears to be the one inaccessible characteristic.
When Nest cameras seem offline, Google recommends customers restart their cameras or video doorbells to refresh the connection after which test once more for the reside video. Customers can also strive restarting their router and modem to successfully reset the web connection or additionally strive disabling any community extenders.
The corporate additionally recommends customers test if restricted bandwidth is responsible by disconnecting different gadgets related to the web and rechecking if their Nest cams are again on-line.
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Although generally inconvenient, shifting the cameras may assist stop the Nest cams from falling out of a house’s Wi-Fi vary, particularly with outside cameras.
Some customers have reported that rebooting their cameras helped cease them from going offline, whereas others have complained doing this hasn’t labored or has triggered them to reboot with the washed out video. Others have tried and succeeded with a manufacturing unit reset.
Our workforce is already conscious of this and searching into it. We might wish to test and ensure we cowl all of the bases — in the event you need assistance together with your gadget, tell us.
— Google Nest Assist (@googlenesthelp) June 7, 2023
Google solely recommends doing a manufacturing unit reset on its Nest cams as a final resort, as it will delete any unsaved clips within the video historical past. Customers can save the video clips they need to preserve earlier than doing a manufacturing unit reset.
Although Google hasn’t confirmed if this newest replace is responsible for the cameras randomly going offline, it has stated a repair for the washed out colours within the video seize is within the works.
This text was initially printed by zdnet.com. Learn the authentic article right here.
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