The Staff’ Provident Fund Organisation (EPFO) subscribers are reportedly experiencing a hassle-free service by means of the usage of Unified Cellular Utility for New-age Governance (UMANG) throughout COVID-19 pandemic.
Presently a PF member can entry 16 completely different companies of EPFO on their cell phone utilizing UMANG App. For availing these companies an lively UAN (Common Account Quantity) and a cell quantity registered with the EPFO is required. EPFO’s member-centric companies on UMANG App obtained a giant thumbs-up from its subscribers throughout the COVID-19 pandemic interval.
On UMANG app a member can elevate a declare, monitor declare and know the standing of the declare raised. Throughout the COVID-19 pandemic interval from April to July 2020, a complete of 11.27 lakhs claims have been filed on-line by means of UMANG App. This was a whopping 180% enhance in comparison with pre-Covid 19 interval from December 2019 to March 2020, the place solely 3.97 lakhs claims have been submitted by means of the app. UMANG has enabled members to beat the mobility restriction induced by COVID-19 pandemic in accessing EPFO’s companies and thereby diminished the necessity to bodily go to the places of work of EPFO.
The preferred service availed by members by means of UMANG App is View Member Passbook. Throughout the interval from August 2019 to July 2020, this service attracted 27.55 crore viewership’s by EPF members by means of EPFO Member Portal whereas the identical facility of view Member Passbook by means of UMANG App attracted 244.77 crore API hits. The benefit of entry with a click on of a button on their cell app has seen extra members preferring UMANG app over the portal, a authorities launch learn.
To make sure secure and safe supply of its companies on the doorsteps on its 66 lakh pensioners, EPFO introduced the ability of View Pensioner Passbook in addition to updation of Jeevan Pramaan Patra on UMANG app. Each the companies obtain enthusiastic responses from current pensioners. Throughout the COVID-19 pandemic interval from April to July 2020, 18.52 lakhs API hits have been obtained on View Pensioner Passbook service whereas 29,773 API hits have been recorded on updating Jeevan Pramaan Patra service, it added.
Among the many different key companies, UAN Activation registered 21,27,942 API hits whereas the eKYC companies recorded 13,21,07,910 API hits on UMANG App throughout the interval from April to July 2020.
With Smartphone penetration rising in India, EPFO has been capable of prolong entry of its companies to its members by means of cell governance, thereby bridging the digital divide. This has enabled EPFO to beat the problem posed by COVID-19 restriction in offering social safety companies to its stakeholders, particularly after they wanted it essentially the most.
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