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Malaysians in Singapore buoyed by house quarantine possibility, however approvals much less easy than anticipated

Lee stays together with his spouse, two younger kids, and two dad and mom in a three-room house in Muar.

Regardless of his reduction, Lee expressed concern that the approval took “fairly lengthy” and that there was extra paperwork than he anticipated. 

“After they first introduced that house quarantine can be allowed, I instantly began packing as a result of I used to be so excited. But it surely has not been as straightforward as I assumed. I’ve needed to spend every week serving quarantine at a lodge, not realizing if my software can be authorized. There was a lot uncertainty,” he added. 

He’s conscious that he would nonetheless should pay S$2,000 in quarantine prices when re-entering Singapore, however he’s relieved that the whole he has to fork out for the journey continues to be lower than it was earlier than August.  

One other Malaysian Vanessa Toh, who works as a nurse in a public hospital in Singapore, has additionally been profitable with an software for house quarantine. Toh had been eagerly awaiting guidelines to be relaxed for people who find themselves absolutely vaccinated. She obtained her second dose of the Pfizer-BioNTech vaccine in February.

“I’ve not seen my dad and mom since December 2019 and it’s simply been too lengthy,” stated Toh, who plans to journey to her house in Kulai, Johor. 

Toh obtained affirmation that her request to serve house quarantine when she travels again in October was authorized on Aug 30. Nonetheless, she famous that the method has not been easy. 

When she first tried submitting her type on Aug 11, the e-mail bounced because the inbox was full. She submitted her software once more when the federal government introduced that incoming travellers from Johor ought to e mail cprcjknj [at] as a substitute of hso [at]

“The method has not been easy,” Toh stated. 

“There have been points alongside the best way. However I’m glad to ultimately get approval,” Toh added. 


A Malaysian salesperson based mostly in Singapore, who needed to be identified solely as Lara, informed CNA that she has tried submitting the kinds twice, however was rejected each occasions. She lately obtained a rejection be aware on Aug 30. 

Lara had submitted the finished type and the mandatory supporting paperwork however she stated she obtained the identical e mail reply, inside 24 hours, informing her that her purposes had been rejected. 

“I don’t actually know why I used to be rejected. I’ve been absolutely vaccinated with the Pfizer vaccine … I stay in a three-bedroom terrace home in Bukit Indah space with my household,” she stated. 

Within the e mail reply seen by CNA, the well being ministry acknowledged that her enchantment for house quarantine was not authorized as a result of she was “travelling from a high-risk nation” with reported transmission of COVID-19 locally. It additionally stated that her house was “not appropriate for quarantine”.

“The rationale (they gave) is bizarre, however there is no such thing as a hotline I can name to make clear, so possibly I’ll tweak my software barely and take a look at once more. It’s irritating,” Lara added. 

One other Malaysian working in Singapore, who solely needed to be generally known as Salmah, informed CNA that her software for house quarantine was rejected with an identical reply when she submitted her paperwork in August. 

Her house, a two-room flat in Larkin, Johor, solely has one different occupant, her aged mom.

She had deliberate to go house in August however would now delay her journey plans till house quarantine is authorized. 

“I’ve tried making use of as soon as in August, however for the reason that newest announcement particularly for these travelling through Johor, I’ve not despatched in something,” stated Salmah. 

“I’ll attempt once more quickly,” she added. 

One other Malaysian traveller Wilfred Yap, who’s at the moment serving quarantine in a lodge in Kuala Lumpur after arriving from Singapore on Aug 25, informed CNA that he has submitted his software for house quarantine thrice to each emails, and has but to obtain a reply. 

The 34-year-old, who works for a computer-chip producer, stated that the final time he submitted was on Aug 30. 

“I’ve tried asking the lodge employees and the well being ministry officers on the airport, however they informed me to only await the e-mail reply. I’m unsure why they only can’t grant approval by interviewing me in individual,” stated Yap. 

In a Fb put up on Aug 28, the well being ministry posted a discover to reassure travellers that their purposes are being thought-about. 

“Consideration to travellers who’re making use of for house quarantine, your software will probably be reviewed,” the discover stated. 

“The HSO e mail is receiving a excessive variety of emails and due to this fact the response time is longer than traditional. Please don’t ship repeated emails and this can overload the system,” it added.


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